In-Home Care FAQs


Q: What services do you offer?
A: Our goal is to provide care tailored to the needs of each client. In that spirit, we can handle assistance with all personal care needs, medication management, light housekeeping, transportation, companionship, meal preparation and collaboration with doctors, pharmacists and therapists. Additional needs can be coordinated with our Director of Nursing.

Q: Do you care for people with dementia?
A: Absolutely. Our caregivers are trained to effectively work with all degrees of cognitive decline.

Q: Are your caregivers licensed and insured?
A: Our caregivers are employees of our company. We do a criminal background check on each caregiver and cover all of them with general liability and worker’s compensation insurance. We employ licensed nurses and trained nurse aides.

Q: How do I start service?
A: To start our in-home care services, we would arrange a time to visit with you and your family to arrange the following: a physical assessment, a home safety assessment, and a contract signing. At that time our Director of Nursing will work with you to create a Care Plan for your loved one. Once that is completed, you can select a date to begin service.

Q: What is a Care Plan?
A: It is a set of detailed instructions your caregiver follows to provide safe, high-quality and mutually agreed-upon care.

Q: Will I be able to choose my caregiver?
A: In our initial assessment, we will ask your preferences and then do our best to match you with the right caregiver(s).

Q: Will the same caregiver come each day/shift?
A: Our goal is to establish a long-term trust bond between client and caregiver, so we try to send the same caregiver(s) whenever possible.

Q: Are Home Care services covered by Medicare or insurance?
A: Medicare does not pay for “private duty” or personal care service. If you have personal long term care insurance, check with your insurance carrier regarding the benefits of your policy.

Q: What is your cancellation policy?
A: We require at least a 5-day advance notice for any scheduling changes.

Q: How often will I be billed?
A: You will be billed on the 15th and 30th of each month.

Q: How are your caregivers trained and supervised?
A: All of our caregivers have completed a state-certified nurse aid training program. Once hired, they undergo a rigorous orientation and they train in our Care Homes. On the first day with a new client, an RN will accompany the caregiver to assist in orientation. After that, a licensed nurse will do a minimum of one visit per month (more if needed) and is available for phone consults as needed.

Q: Will the caregiver be able to drive me places I need to go?
A: Yes. Our caregiver can use your car, provided it has current insurance and registration, at no extra cost. Or, the caregiver can use his or her own vehicle at a fee of $2.00 per mile.